Returns & Exchanges
At My Bee Balm, we want you to love your natural glow, which is why we offer a 30-day satisfaction guarantee on all our botanical skincare products. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for a product that better suits your skin's needs.
Initiate Your Request
Email our support team at hello@mybeebalm.com with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the item in its original packaging, ensuring the product is at least 50% full and include your original packing slip.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
Once our hive receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing